520i Privacy Policy — Data Protection for Malaysian Users
Your privacy is our priority. This document explains in detail how 520i collects, uses, stores, and protects your personal information as a user of our platform.
Personal Information We Collect
When you register and use the 520i platform, we collect various types of information to ensure a safe, seamless, and personalised experience. The types of information collected are as follows:
Full name, email address, phone number, date of birth, and encrypted password collected during account registration.
IP address, device type, operating system, browser type and session data for security and platform improvement purposes.
Transaction data in MYR (RM) processed via FPX, Boost, or GrabPay — we do not store full card numbers.
Game activity logs, clicks, session duration, and user preferences — helping us deliver a more relevant and personalised experience.
How We Use Your Data
Information collected by 520i is used exclusively for the following purposes and will not be used beyond the scope stated here:
- Account management — Processing registrations, logins, identity verification and user account settings.
- Transaction processing — Verifying and recording deposits and withdrawals in MYR.
- Platform security — Detecting fraudulent activity, unauthorised access and protecting the account integrity of all users.
- Service improvements — Analysing aggregated usage patterns to improve platform quality and the overall user experience.
- Communications — Sending account-related notifications, promotions you have opted in to receive, and important service updates.
- Legal compliance — Comply with applicable Malaysian legal requirements, including anti-money laundering obligations where relevant.
Cookies, Tracking & Data Storage
Cookie Usage
The 520i platform uses cookies and similar tracking technologies to enhance your experience. Cookies help us maintain your login session, remember your preferences, and ensure the platform works correctly on every visit.
We use two main types of cookies:
- Essential Cookies — Required for core platform functions such as secure login and session management.
- Analytical Cookies — Used to understand how users interact with the platform for improvement purposes.
Data Storage
Your personal data is stored on secure servers protected by SSL encryption. We retain your information for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy and to meet applicable legal requirements.
When an account is closed at the user's request, we will delete or anonymise your personal data within a reasonable timeframe, unless we are required by law to retain it for a longer period.
Third-Party Sharing & Your Rights
Information Sharing
520i does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, we may share information in the following limited circumstances:
- With payment service providers (such as FPX processors) to complete your transactions.
- With third-party game providers operating within the 520i platform, strictly to the extent necessary.
- With Malaysian government authorities when required by law or court order.
User Rights
As a 520i user, you have the following rights regarding your personal data:
- Right of Access — Request a copy of the personal data we hold about you.
- Right to Rectification — Request the correction of any inaccurate or outdated information.
- Right to Erasure — Request the deletion of your personal data, subject to applicable legal requirements.
- Right to Object — Object to the processing of your data for specific purposes, such as direct marketing.
To exercise any of these rights, please contact the 520i support team by email: [email protected]
Policy Changes & How to Contact Us
520i reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where significant changes are made, users will be notified via in-platform notifications or email.
The effective date of the latest version of this Privacy Policy is as stated at the top of this document. Your continued use of the 520i platform after any changes take effect constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding your data privacy, our team is here to help:
Email: [email protected]
Response time: within 3 business days
Safe & Secure on Our Platform
We take every aspect of your data protection seriously. Register a 520i account today and enjoy an entertainment platform built on user trust. Have questions? Check out our FAQ page.
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